Business & Growth

The reviews you're already earning, captured

Ask automatically, respond centrally

2 hours after the visit

Hi Mona, how was your visit with Dr. Sara today? Tap a star to rate it.

Try 5 stars, then 2

The problem

Great clinics have great patients, but nobody asks them to leave a review. Google shows 3 old reviews from 2019. Meanwhile, the mediocre clinic down the road has 200 reviews and wins the search.

Patient Reviews

Two hours after every completed visit, Kashfy sends a short WhatsApp asking the patient to rate the experience 1-5 and leave a comment. The timing is deliberate - long enough for the visit to be over, short enough that the memory is still sharp. Response rates hit 40-60%, way higher than the 5-10% you'd see with email surveys.

Dr. Sara explained everything and I barely waited.

Mona A.

Booked on WhatsApp in a minute. Very organized clinic.

Karim T.

Great doctor, the waiting area was a bit crowded.

Heba M.

They reminded me the day before, so I didn't forget.

Ahmed M.

My son was scared and the doctor was so patient with him.

Rania S.

Clear prescription, and they followed up on WhatsApp after.

Tamer F.

Clean clinic and really respectful staff.

Nada K.

Changed my appointment in two messages, no calls.

Youssef E.

Reply from one place

Positive reviews (4-5 stars) can be automatically forwarded to Google Business - so patients who loved you actually leave a public review, growing your Google presence organically. Negative reviews (1-3 stars) stay internal, giving reception a chance to make it right before anything goes public.

Reviews inbox

Private reply to Khaled M. · Dr. Ahmed

Goes to them on WhatsApp

Per doctor

The dashboard breaks reviews down by doctor, by service, and over time. A dermatologist whose average dropped from 4.8 to 4.2 last month sees it in the report before it becomes a pattern. A specific service that's getting low ratings can be investigated - is it the price, the wait, the doctor, the room? - and fixed.

Average rating per doctor

Dr. Sara
Pediatrics
4.9
Dr. Ahmed
Dermatology
Down from 4.84.2
Dr. Mona
Internal medicine
4.7

Inside

Auto-request 2 hours after a visit is marked done
1-5 stars plus free-text feedback
Positive reviews auto-forwarded to Google Business (optional)
Negative reviews stay internal for you to address
Per-doctor and per-service average tracking over time
Trend alerts when a doctor's rating drops
Respond privately to any review without leaving the dashboard
Public review page on your clinic profile

Who this is for

New clinic building Google presence

You've been open 6 months and have 8 Google reviews. Auto-forwarding positive Kashfy reviews adds real reviews over time without begging patients.

Multi-doctor clinic tracking quality

Compare doctors on same-week basis. If one is consistently rated lower, coach them - or reassign patients until things improve.

Service-line business (packages, procedures)

A specific package is losing money. Reviews reveal patients hate the wait time. Fix the scheduling, rating recovers, and the package sells again.

Common questions

Can I disable auto-review requests for sensitive visits?

Yes. Per-service, per-doctor, or per-patient rules can suppress the review request when it's inappropriate.

How does Google Business auto-forwarding work?

Kashfy sends the patient a pre-filled link to your Google review page after they submit a positive review internally. They tap once, and it posts.

What if a patient leaves an unfair 1-star review?

It stays internal (not on Google). You can reply directly to the patient on WhatsApp to resolve it, and often turn it into a 5-star update.

Can I customize the review request message?

Yes. The default is warm but neutral - you can rewrite it in your clinic's voice, or vary it by doctor.

Ready to run patient reviews on Kashfy?

First 30 bookings free. No card, no clock.

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